The Senior Support Staff assists Cemetery Manager and patrons regarding cemetery property, policies and practices; works with parish priests and mortuary officials; performs clerical work and is required to have broad knowledge of the entire scope of office operations. Senior Support Staff may assume larger bookkeeping responsibilities, maintains inventories and maps, performs secretarial service, and acts in the absence of the Cemetery Manager.
DUTIES AND RESPONSIBILITIES:
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
Assists Manager on correspondence regarding complaints from patrons, suppliers and other companies.
May assist Manager with answering mail regarding locations, genealogy and business matters.
Assists patrons with questions and concerns or refers to Manager for resolution.
Tracks inventory of office supplies and orders supplies as needed with the approval of the Manager.
Completes forms for dis-interments and re-interments.
Completes affidavit of heirs and/or release of interest forms as needed.
Prepares in-house and FCP Certificate of Ownership and forwards to patrons.
Processes and verifies daily burial and memorial permits.
Prepares daily pending interment list and board.
Maintains grave, crypt, and niche count for monthly and yearly inventory.
Obtains burial permits from the Health Department.
Performs varied and general clerical work including typing, filing, and answering telephones.
Types interments and grave index cards.
Supports in the FSP/FCP area with processing of contracts.
May be required to interpret and/or translate for families in Spanish, as needed.
May assume the responsibilities of the Accounting Assistant, as needed.
May assume duties from the FSP Counselor when they are not available to assist families and mortuaries.
Performs other duties as assigned.
Education and Experience
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:
High School Diploma or equivalent. Coursework in bookkeeping, basic clerical skills and experience with public relations or customer service.
Four years of office related experience including bookkeeping responsibilities.
Bilingual skills in English/Spanish desired.
Knowledge and Abilities
Modern office methods and procedures.
Computer operation and standard office equipment.
Relate to patrons and families with empathy and compassion.
Perform basic math computations effectively and accurately.
Communicate effectively in written and oral form.
Master cemetery policies and procedures.
Position requires ability to frequently exert up to 10 pounds of force to move objects.
File and retrieve documents from 4-drawers-cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers.
Occasionally lift up to 20 pounds.
Sit for sustained periods of time on a daily basis.
Perform tasks requiring intermittent bending, stooping, and walking.
Sustain frequent movement of the fingers, wrists, hands, and arms.
Calvary Cemetery, Los Angeles (Los Angeles)
3424 Wilshire Blvd
Los Angeles, CA email@example.com