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Mortuary Manager (Queen of Heaven Mortuary, Rowland Heights)

Archdiocese of Los Angeles (LA)

Posted

01/10/2020

Expires

06/30/2020

Description

POSITION SUMMARY:

To plan, organize, coordinate, execute, and manage Catholic Mortuary activities.  May also coordinate work flow, oversee and manage a harmonious interaction between the Sales, Mortuary, and Cemetery personnel. The following requirements are representative of minimum levels of knowledge, skills and/or abilities.  Responsibilities may vary according to size of mortuary case load, total workforce, and whether or not the mortuary has a care center.

DUTIES AND RESPONSIBILITIES:

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.  Mortuary managers need to have a comprehensive understanding of the guidelines provided by the Order of Christian Funerals.

  • Oversee the management of resources and day-to-day operations of mortuary I, II, or III.
  • Closely works with religious coordinators, cemetery and mortuary arrangers in scheduling, conducting and supporting all service activity and special events.
  • Develop and maintain a positive environment to ensure level of service exceeds patron’s expectation.
  • Identify and report opportunities to improve patron satisfaction by consistently reviewing standard operating procedures.
  • Inspect facilities and grounds to ensure all are properly, prepared, secured and maintained.
  • Analyze activities, costs and operations to determine mortuary’s progress toward set budget goals and objectives.
  • Prepare, submit and manage capital expenditure request.
  • Oversee the integrity of mortuary data entry, recordkeeping, retention and archiving.
  • Implement and support marketing and sales plans as directed.
  • Attend and participate in management meetings and training sessions.
  • Provide coaching, mentoring, and development to direct reports and staff.
  • Assist direct reports in setting and achieving personal career goals.
  • Conduct weekly meetings with direct reports and staff to review performance and key issues.
  • Develop relationships with clergy and parish staff through weekly contact.
  • Perform related duties as required.

Requirements

POSITION SUMMARY:

To plan, organize, coordinate, execute, and manage Catholic Mortuary activities.  May also coordinate work flow, oversee and manage a harmonious interaction between the Sales, Mortuary, and Cemetery personnel. The following requirements are representative of minimum levels of knowledge, skills and/or abilities.  Responsibilities may vary according to size of mortuary case load, total workforce, and whether or not the mortuary has a care center.

DUTIES AND RESPONSIBILITIES:

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.  Mortuary managers need to have a comprehensive understanding of the guidelines provided by the Order of Christian Funerals.

  • Oversee the management of resources and day-to-day operations of mortuary I, II, or III.
  • Closely works with religious coordinators, cemetery and mortuary arrangers in scheduling, conducting and supporting all service activity and special events.
  • Develop and maintain a positive environment to ensure level of service exceeds patron’s expectation.
  • Identify and report opportunities to improve patron satisfaction by consistently reviewing standard operating procedures.
  • Inspect facilities and grounds to ensure all are properly, prepared, secured and maintained.
  • Analyze activities, costs and operations to determine mortuary’s progress toward set budget goals and objectives.
  • Prepare, submit and manage capital expenditure request.
  • Oversee the integrity of mortuary data entry, recordkeeping, retention and archiving.
  • Implement and support marketing and sales plans as directed.
  • Attend and participate in management meetings and training sessions.
  • Provide coaching, mentoring, and development to direct reports and staff.
  • Assist direct reports in setting and achieving personal career goals.
  • Conduct weekly meetings with direct reports and staff to review performance and key issues.
  • Develop relationships with clergy and parish staff through weekly contact.
  • Perform related duties as required.

How to Apply:

Information/Application Contact:

Queen of Heaven Mortuary, Rowland Heights
3424 Wilshire Blvd.
Los Angeles CA 90010
FAX: 213-637-6116
E-Mail: employment@la-archdiocese.org

Information/Application Contact

Archdiocese of Los Angeles (LA)

3424 Wilshire Blvd.

LA, California 90010

syaklic@la-archdiocese.org