Under general supervision of the location manager help, organize, coordinate, execute, and assist in managing the Catholic Mortuary activities. May also help manage a harmonious interaction between the Sales, Mortuary, and Cemetery personnel. The following requirements are representative of minimum levels of knowledge, skills and/or abilities. Responsibilities may vary according to size of mortuary case load, total workforce, and whether or not the mortuary has a care center.
DUTIES AND RESPONSIBILITIES:
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work. Mortuary managers need to have a comprehensive understanding of the guidelines provided by the Order of Christian Funerals.
Oversee the management of resources and day-to-day operations of mortuary I, II, or III.
Closely works with religious coordinators, cemetery and mortuary arrangers in scheduling, conducting and supporting all service activity and special events.
Develop and maintain a positive environment to ensure level of service exceeds patron’s expectation.
Identify and report opportunities to improve patron satisfaction by consistently reviewing standard operating procedures.
Inspect facilities and grounds to ensure all are properly, prepared, secured and maintained.
Help oversee the integrity of mortuary data entry, recordkeeping, retention and archiving.
Attend and participate in management meetings and training sessions.
Services client families during funeral visitations and interment. Assist with caring for the deceased in a respectful manner. Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Assists in the implementation of choices made by the family/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Ensures customer needs are met directly or through appropriately licensed individuals.
Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with policies and procedures.
Retains heritage and grows market share through active involvement with community, religious and other organizations.
Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of documentation, stationery; information on insurance, health benefits, pension; prearrangement for next of kin
Ensures adherence to all applicable professional, municipal, state and federal licensing authorities, rules and regulations.
Completes and accurately prepares all documents related to services, cremations, maintenance and any other type of data entry.
Assists with general office duties including answering phones and preparing reports as necessary.
Assist with the maintenance of vehicles, the facility and property.
Receives caskets and other funeral home supplies as well as place into inventory
Attends meetings and group activities as directed.
Addresses and resolves customer service issues in a timely manner.
This position may perform various service and client relations activities.
Performs other duties as assigned.
Provide coaching, mentoring, and development to direct reports and staff
Taking Loved ones into our care from place of passing
Assist direct reports in setting and achieving personal career goals.
Assist in making loved ones presentable for services
Perform related duties as required.
Education and Experience
Any combination of experience and education likely to provide the required knowledge, skills, and abilities, typically:
Active member of a Catholic Faith community.
Associate or Bachelor’s degree from an accredited college or university in Business Administration preferred. Absence of a degree, associate’s degree with appropriate managerial, supervisory and administrative work experience.
At least 5-years’ related experience to Funeral Director or some experience, in all business management, office administration and supervision. Mortuary Management experience preferred.
Bi-lingual English & Spanish.
Knowledge, Skills, and Abilities
Mortuary operations preferred.
Principles and practices of successful management, supervision and training.
Archdiocese organization, objectives and policies.
Computers and software, including but not limited to Microsoft Office Suite.
Office and business technology, including but not limited to printers, fax machines, telephones
Available to work weekends and evenings.
Coordinating and supervising a variety of diverse activities concurrently.
Building and maintaining relationships using tact, courtesy and diplomacy.
Communicate and relate to others effectively in written and oral form.
Assure compliance with established cemetery policies, regulations, directives and requirements.
Position involves periods of sitting, standing and/or walking, including walking of cemetery grounds.
Intermittent bending, stooping, twisting, walking, kneeling, and crouching.
Sustain frequent movement of the fingers, wrists, hands, and arms.
Position requires ability to lift various amount of weight as needed.
Filing and retrieving documents from 4-drawers-cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers.
Mission Hills Mortuary (Los Angeles)
3424 Wilshire Blvd
Los Angeles, CA firstname.lastname@example.org