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Care Center Manager

Calvary Cemetery, Los Angeles (Los Angeles)






To plan, organize, coordinate, execute, and manage the care center activities. May also coordinate work flow, oversee and manage a harmonious interaction between the Sales, Mortuary, and Cemetery personnel. The following requirements are representative of minimum levels of knowledge, skills and/or abilities. Responsibilities may vary according to size of mortuary case load, total workforce, and whether or not the mortuary has a care center.

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work. Mortuary managers need to have a comprehensive understanding of the guidelines provided by the Order of Christian Funerals.
• Oversee the management of resources and day-to-day operations of care center.

• Closely works with mortuary arrangers in scheduling, conducting and supporting all service activity and special events.

• Conduct training and inspections that ensure compliance at all times with applicable regulations and the Policies and Procedures of the Archdiocese.

• Develop and maintain a positive environment to ensure level of service exceeds patron’s expectation.

• Identify and report opportunities to improve patron satisfaction by consistently reviewing standard operating procedures.

• Ensure facilities are properly sanitized, secured when necessary and maintained according to requirements and standards applicable to the Care Center.

• Analyze activities, costs and operations to determine care center’s progress toward set budget goals and objectives.

• Prepare, submit and manage capital expenditure request.

• Oversee the integrity of care center data entry, recordkeeping, retention and archiving.

• Attend and participate in management meetings and training sessions.

• Provide coaching, mentoring, and development to direct reports and staff.

• Assist direct reports in setting and achieving personal career goals.

• Conduct daily meetings with direct reports and staff to review performance and key issues.

• Perform related duties as required.


Education and Experience
Must hold a California embalmer licensed with any combination of experience and education likely to provide the required knowledge, skills, and abilities, typically:
• Active member of a Catholic Faith community.

• Bachelor’s degree from an accredited college or university in Business Administration preferred. Absence of a degree, associate’s degree with appropriate managerial, supervisory and administrative work experience.

• At least 5-years’ experience, in all phases of business management, office administration and supervision. Mortuary Management experience preferred.

• Bi-lingual English & Spanish.
Knowledge, Skills, and Abilities
Knowledge of:
• Embalming and mortuary operations preferred.

• OSHA Blood-Borne Pathogens, Formaldehyde and Personal Protective Equipment regulations

• Principles and practices of successful management, supervision and training.

• Accounting and budgeting practices and techniques.

• Archdiocese organization, objectives and policies.

• Computers and software, including but not limited to Microsoft Office Suite.

• Office and business technology, including but not limited to printers, fax machines, telephones

Skill in:
• Coordinating and supervising a variety of diverse activities concurrently.
• Building and maintaining relationships using tact, courtesy and diplomacy.
Ability to:
• Communicate and relate to others effectively in written and oral form.
• Assure compliance with established cemetery policies, regulations, directives and requirements.
• Position involves periods of sitting, standing and/or walking, including walking of cemetery grounds.
• Intermittent bending, stooping, twisting, walking, kneeling, and crouching.
• Sustain frequent movement of the fingers, wrists, hands, and arms.
• Position requires ability to frequently lift or move objects in excess of 50 pounds.
• Filing and retrieving documents from 4-drawers-cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers.

Information/Application Contact

Calvary Cemetery, Los Angeles (Los Angeles)

4201 Whittier Blvd

Los Angeles, CA 90023