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Bilingual (Spanish/English) Cemetery Arrangement Counselor (Queen of Heaven Cemetery, Rowland Heights)

Archdiocese of Los Angeles (LA)

Posted

01/01/2020

Expires

06/30/2020

Description

Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials.
DUTIES AND RESPONSIBILITIES
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
• Develops a growing rapport with families/patrons with an emphasis on service.  Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.
• Assists patrons with cemetery arrangements, works with parishes and mortuaries in assisting patrons.
• Advises and assists Manager regarding complaints from patrons, suppliers and other companies.
• Available to move from one cemetery to another as needed at the discretion of management.
• May assist with answering mail regarding locations, genealogy and business matters.
• Assists patrons with questions and concerns or refers to Manager for resolution.
• Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department
• Completes affidavit of heirs and/or release of interest forms as needed.
• May be required to interpret and/or translate for families in Spanish, as needed.
• Performs other duties as assigned.

Requirements

Education and Experience

Any combination of experience and education likely to provide the required knowledge, skills, and abilities, typically:

• B.A. Degree or equivalent.  Coursework in bookkeeping, basic clerical skills and experience with public relations or customer service.

• Two years of sales related experience

Knowledge, Skills, and Abilities

• Active member of a Roman Catholic faith community.

• Communicate effectively in written and oral form.

• Develop and maintain effective working relationships.

• Analyze and isolate errors and/or anomalies in system processing.

• Effective customer service skills, including ability to follow multiple pending requests through to completion.

• Ability to organize and coordinate projects.

• Working knowledge of AS/400 system operations.

• Proficiency in data entry and reconciliation techniques.

• Work independently with initiative and little supervision.

• Handle high level of responsibility.

• Maintain confidentiality.

• Understanding  of  Christian Burial in the Catholic Church

• Interpersonal skills including tact, patience and diplomacy.

PHYSICAL REQUIREMENTS

• Sit for sustained periods of  time on a daily basis.

• Perform tasks requiring intermittent bending, stooping and walking.

• Requires ability to frequently lift or move objects up to 30 pounds.• Sustain frequent movement of the fingers, wrists, hands and arms.

• Ability to express or exchange information by means of the spoken word.

How to Apply:

Information/Application Contact:

Queen of Heaven Cemetery, Rowland Heights
3424 Wilshire Blvd.
Los Angeles CA 90010
FAX: 213-637-6116
E-Mail: employment@la-archdiocese.org

Information/Application Contact

Archdiocese of Los Angeles (LA)

3424 Wilshire Blvd.

LA, California 90010

employment@la-archdiocese.org